- Effective Date
- October 5, 2026
- Last Updated
- October 5, 2026
1. Scope and Acceptance
Packet Point Technologies LLC (“Packet Point Technologies,” the “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (the “Policy”) describes how we collect, use, disclose, retain, and protect Personal Information obtained through our website located at packetpointtechnologies.com and any related pages (collectively, the “Website”).
This Policy applies only to information collected through the Website and through communications you initiate with us via the Website. It does not apply to information we process on behalf of our clients in the course of providing managed services, which is governed by the applicable service agreement.
By accessing or using the Website, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please do not use the Website.
2. Definitions
For purposes of this Policy:
- “Personal Information” means any information that identifies, relates to, describes, or is reasonably capable of being associated with an identified or identifiable individual.
- “Service Provider” means a third party that processes Personal Information on our behalf and under our instructions to support the operation of the Website.
- “You” means the individual accessing or using the Website, or the company or other legal entity on whose behalf that individual is accessing or using the Website.
3. Information We Collect
3.1 Information You Provide to Us
When you submit the contact form on the Website, we collect the information you provide, which may include your name, company name, business email address, area of service interest, and the contents of your message. If you contact us directly by email or telephone, we collect the information contained in that communication.
3.2 Information Collected Automatically
When you visit the Website, our hosting provider may automatically collect certain technical information, such as your Internet Protocol (IP) address, browser type and version, operating system, referring URL, and the date and time of your request. This information is collected in server logs for the purposes of delivering, maintaining, and securing the Website.
3.3 Information We Do Not Collect
We do not use analytics, advertising, behavioral tracking, or social media tracking technologies on the Website. We do not knowingly collect sensitive Personal Information, such as financial account information, government identification numbers, or health information, through the Website.
4. How We Use Your Information
We use Personal Information for the following business purposes:
- To respond to your inquiries and requests for consultation;
- To communicate with you regarding services you have requested or expressed interest in;
- To operate, maintain, and improve the Website;
- To detect, prevent, and respond to spam, fraud, abuse, security incidents, and other harmful activity; and
- To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
6. Disclosure of Information
We do not sell or rent Personal Information, and we do not share Personal Information for cross-context behavioral advertising. We disclose Personal Information only in the following circumstances:
6.1 Service Providers
We engage the following Service Providers to operate the Website:
- Web3Forms — processes and delivers contact form submissions to us. See the Web3Forms Privacy Policy.
- hCaptcha (Intuition Machines, Inc.) — provides bot and abuse protection for the contact form. hCaptcha collects hardware and software information, such as device and application data, and sends it to hCaptcha for analysis. Use of hCaptcha is subject to the hCaptcha Privacy Policy and Terms of Service.
- Microsoft Azure — hosts the Website. See the Microsoft Privacy Statement.
Website fonts are hosted on our own infrastructure; no Personal Information is disclosed to font providers when you visit the Website.
6.2 Legal Requirements
We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of users of the Website or the public.
6.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, Personal Information may be transferred as part of that transaction, subject to the commitments made in this Policy.
7. Data Retention
We retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to your inquiry, maintaining business records, and satisfying legal, accounting, or reporting requirements. When Personal Information is no longer required, we delete it or render it de-identified.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, and destruction. The Website is served exclusively over encrypted HTTPS connections, and access to inquiries is limited to personnel who require it to respond.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Please do not submit passwords, network credentials, or other sensitive information through the contact form.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to the Personal Information we hold about you;
- Request correction of inaccurate Personal Information;
- Request deletion of your Personal Information; and
- Opt out of further communications from us.
Residents of certain U.S. states, and individuals located in the European Economic Area, the United Kingdom, or other jurisdictions, may have additional rights under applicable privacy laws. To exercise any of these rights, contact us using the information in Section 15. We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising any of your privacy rights.
10. Do Not Track Signals
Because the Website does not track users over time or across third-party websites, we do not respond differently to browser “Do Not Track” signals.
11. Children’s Privacy
The Website is intended for business audiences and is not directed to children under the age of thirteen (13). We do not knowingly collect Personal Information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with Personal Information, please contact us.
12. International Users
The Website is operated in the United States. If you access the Website from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
13. Third-Party Websites
The Website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices or content of those websites, and we encourage you to review the privacy policies of any third-party website you visit.
14. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will revise the “Last Updated” date at the top of this Policy. Your continued use of the Website after any changes take effect constitutes your acceptance of the revised Policy.
15. Contact Information
If you have questions or concerns about this Policy or our privacy practices, or wish to exercise your privacy rights, please contact us:
Packet Point Technologies LLCAttn: Privacy
Northeast Ohio, United States
Email: support@packetpointtechnologies.com
Phone: (330) 347-5329