We started Packet Point Technologies because businesses deserve IT partners who are technically honest, document everything, and stick around after the project closes.
Packet Point Technologies was built on a straightforward premise: businesses deserve IT infrastructure that works reliably, scales without drama, and is backed by genuine technical expertise — not sales pitches or vendor lock-in.
We bring hands-on enterprise experience across BGP-routed campus networks, hybrid Azure deployments, compliance-driven environments, and large-scale switching projects — and we apply that same depth of knowledge to every client engagement, regardless of size or budget.
Our approach has always been documentation-first. Every project ships with complete infrastructure documentation, knowledge transfer to your team, and monitoring configured before we walk out the door. You should understand your own environment — that's non-negotiable for us.
Based in Northeast Ohio, we work with municipalities, nonprofits, and growing businesses that need infrastructure and a web presence they can count on.
The principles behind every recommendation, every architecture decision, and every line of documentation we write.
We tell you what you need to hear, not what's easiest to sell. If a simpler solution solves the problem, that's what we recommend — even if it means less work for us.
Every project ships with complete documentation. Network diagrams, runbooks, IP addressing, device configs — all of it, always. Your team should be able to work without us.
Redundancy, monitoring, and failover aren't afterthoughts. They're architectural requirements we build in from the start, not features we sell you later.
We design for where your business is going in three years, not just where it is today. Scalability and maintainability are first-class requirements on every project.
Not a generalist shop. Deep expertise across the technologies your infrastructure actually runs on — configured in real environments, not just studied for a certification.
Cisco, Arista, Ruckus. BGP, OSPF, STP. Campus switching at scale, WAN design, wireless. Deployed in production — not just in a lab.
Azure and AWS architecture, Microsoft 365, Azure Arc, hybrid AD/Entra environments, cost management, and cloud security posture.
Palo Alto and Sophos firewalls, PCI DSS and HIPAA compliance programs, identity management, vulnerability management, and incident response.
Ansible, Python, Terraform, and GitHub Actions. Version-controlled infrastructure, repeatable deployments, CI/CD pipelines for config changes.
Zabbix, Prometheus, and Grafana. Full-stack visibility from network layer to application layer, with alerting that makes operational sense.
Azure Static Web Apps, Azure Functions, GitHub Actions CI/CD. Custom sites built for performance with zero-cost hosting for qualifying nonprofits.
Let's talk about your infrastructure and put together a plan that fits your business and your budget.